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Frequently Asked Questions
Can you handle custom designs for multiple categories in small quantities?
Yes, we can. We have a professional design team and support low MOQ for different categories. Our onsite warehouse allows us to manage these diverse needs efficiently.
How do you maintain product quality control?
We have a dedicated QC team for every item and order. We perform 100% inspection of goods to ensure a very low defective rate and provide inspection reports for your confirmation.
What is the estimated delivery time for orders?
Samples typically take 5-7 days. For bulk orders, the lead time is normally around 30 days after receiving the deposit and confirming all technical details.
What are your standard payment terms?
We usually accept 30% T/T in advance and 70% before shipment or against the copy of BL. Terms can also be negotiated based on specific order requirements.
What is the process for placing an order?
The process includes: 1. Sample approval. 2. 30% deposit or LC opening. 3. PP sample and testing approval. 4. Final Random Inspection (FRI). 5. Shipment arrangement. 6. Document preparation. 7. Balance payment. 8. Release of original documents or telex release.
Do you provide a warranty after shipment?
Yes, we provide a quality warranty for 60 days after the shipment date to ensure customer satisfaction.